Shipping Information

We're committed to getting your products to you quickly and reliably with eco-friendly packaging.

Delivery Times

Finland, Sweden, Denmark, Estonia: Typically 2-5 business days
European Union: Most orders are delivered within 5-10 business days

Orders are shipped from our European warehouses to ensure fast delivery across the continent.

Shipping Costs

Shipping costs are calculated automatically at checkout based on your delivery address.

Order Tracking

Once your order ships, you'll receive a tracking number via email so you can follow your package's journey.

Returns & Exchanges

Standard Return Policy

Most items can be returned within 14 days. Products must be:

• Unused and undamaged
• Include all original labels

Non-returnable items: Personalized items, underwear, and socks cannot be returned.

Return Shipping Costs

Customer is responsible for return shipping costs, unless:

• The item arrived damaged or defective
• We made an error with your order (wrong item sent, etc.)

In cases of damaged items or our mistakes, we will work with you to find the best solution.

Jungle Culture & LaBante London Products

These brands have a 14-day return policy. Please notify us within 14 days if you wish to return these items.

Damaged or Defective Items

Contact us within 5 days if you receive damaged or defective products. Damaged items from Jungle Culture & LaBante London must be reported within 5 days. We will work with you to resolve the issue, which may include a replacement or refund depending on product availability and supplier policies.

Refund Processing

Refunds are processed within 5-7 business days to your original payment method after we receive and process your return.

Note: Made-to-order items and products from certain suppliers may have different return periods and conditions.

How to Return

1. Contact us at info@thatgreenstore.com to initiate a return
2. We'll provide return instructions and address
3. Ship the item back to us (customer pays return shipping unless item is damaged or we made an error)
4. Once we receive your return, we'll process your refund or exchange

Questions? Contact us at info@thatgreenstore.com and we'll be happy to assist you!